FAQ

Delivery & Shipping

1. How long does delivery take?
Most UK orders arrive within 2–5 working days.

2. Do you offer free shipping?
Yes! We offer FREE UK shipping on orders over £70.

3. Do you ship internationally?
Currently, we primarily deliver within the United Kingdom.

Orders & Payments

4. Which payment methods do you accept?
We accept major debit/credit cards, PayPal, Klarna and other secure payment methods available at checkout.

5. Can I pay with Klarna?
Yes! You can spread the cost using Klarna at checkout.

Returns & Refunds

6. Can I return my order?
Yes. Please contact us within our return period. Items must be unused and in their original condition.

7. Can intimate products be returned?
For hygiene reasons, intimate wellness products cannot be returned once opened.

Products

8. Are your hair products authentic?
Yes. We only sell 100% authentic products from trusted brands.

9. How do I choose the right hair products?
Contact us on WhatsApp and we'll recommend products based on your hair type and goals.

📞 Customer Support

10. How can I contact you?
You can reach us via WhatsApp, email or our contact form.

11. How long does it take to receive a reply?
We usually respond within 24–48 hours