Shipping policy
SHIPPING POLICY — SEDUCTIVE BEAUTY UK LTD
Last updated:19/11/2025
Thank you for shopping with Seductive Beauty UK LTD.
Below you will find all the information regarding our shipping process, delivery times, tracking, and responsibilities.
1. Order Processing Times
We aim to process all orders quickly.
- Standard processing time: 1–3 business days
- Orders placed on weekends or bank holidays are processed on the next business day
- During busy periods (sales, seasonal promotions, holidays), processing times may be extended
You will receive an email confirmation once your order has been shipped.
2. Shipping Methods & Delivery Times (UK)
We ship mainly via Royal Mail, Evri, or DPD depending on the product and destination.
Estimated delivery times:
- Standard Shipping (Royal Mail / Evri): 2–5 business days
- Tracked Shipping: 2–4 business days
- Express Shipping: 1–2 business days
All delivery times are estimates and may vary due to carrier delays, weather, strikes, or peak seasons.
3. Shipping Costs
Shipping costs are calculated at checkout and depend on:
- Weight of the items
- Destination
- Shipping method selected
Some items (like haircare sets, heavier bottles, or sex shop items) may incur additional weight-based fees.
4. International Shipping
At this moment, we may ship internationally depending on the destination.
If available, international shipping rates will be shown at checkout.
Delivery times vary by country and are subject to customs delays.
Customers are responsible for:
- Import taxes
- Customs duties
- Local fees
These charges are not included in our product or shipping prices.
5. Incorrect, Incomplete or Undeliverable Addresses
Please ensure the delivery address is entered correctly at checkout.
Seductive Beauty UK LTD is not responsible for orders that are:
- Delivered to the wrong address
- Lost due to incorrect or incomplete address
- Returned by the carrier due to address errors
If the order is returned to us due to an incorrect address, the customer must pay the reshipping fee.
6. Order Tracking
If your shipping method includes tracking, you will receive a tracking number via email once the order is dispatched.
If you do not receive tracking information, please contact us at:
7. Delayed or Lost Packages
We are not responsible for delays caused by shipping companies.
However, we will assist you in opening an investigation with the carrier if:
- Your package is significantly delayed
- Tracking has not updated
- Your parcel is lost in transit
Claims can only be submitted after the carrier’s required waiting period.
8. Damaged Packages
If your order arrives damaged:
- Take clear photos of the packaging and damaged item
- Contact us within 48 hours of delivery
We will work with you to resolve the issue.
9. Delivery Confirmation
Once an item is marked as Delivered by the carrier, Seductive Beauty UK LTD is no longer responsible for:
- Stolen parcels
- Missing parcels marked as delivered
- Parcels taken from the mailbox or doorstep
You must contact the carrier directly if your parcel is marked delivered but cannot be found.
10. Items Shipped Separately
Some products may ship separately due to:
- Stock levels
- Packaging safety
If this happens, you will not be charged extra for shipping.
11. Returns
For returns, please refer to our Return Policy.
Return shipping costs are the responsibility of the customer and are non-refundable.
Returns must be shipped to:
Seductive Beauty UK LTD
19 Ross Parade, Flat 6
SM6 8QG
United Kingdom
12. Contact Us
If you have any questions regarding shipping, please contact us:
Email: seductivebeautyuk@gmail.com
Address: Seductive Beauty UK LTD, 19 Ross Parade, Flat 6, SM6 8QG, United Kingdom